FAQ & Policies

Hello our dear tribe,

I am happy to announce that our website is back and
open for new orders :)
The studio is no longer located in Israel but we still continues to ship worldwide.

All shipments are sent from Thailand, therefore delivery times may be different and may take longer. For some destinations, regular shipping can take up to a month).
*For my Israeli customers, notice that due to international shipping there may be customs duties and taxes.

In addition, it is currently not possible to order rings, or different chain length.
we are sending from existing stock until a new window will open and we can open a new studio and produce jewelry in specific sizes.

Stay updated with changes here and feel free to contact us with any questions.

Sending fire and love
Shelly :)

All jewelry is handmade at my studio, Your order may take up to 1-2 weeks to be prepared for shipment. I strive to fulfill your order in a timely manner. However, due to the handmade nature of my products I ask that all customers be aware of this production window.

Shipping

Orders are shipped worldwide by registered air mail with a tracking code. Shipping from Thailand usually take up to a month, delivery times are estimated, a delay may occur by post, custom or holiday..

If you need faster shipping you can choose Express airmail worldwide via DHL- 3-7 business days (Please contact me at ganzshelly@gmail.com to make sure production time meet your needs. I will be more than happy to answer any question and over detail.)

Do you pay taxes/fees/duties?

For all international orders, please note that the consumer is responsible for any tax and duty fees on orders required to go through customs.
I am unable to pre-calculate this fee for you as the cost is determined by each country’s customs.

Return and Refund Policy

All my jewelry is made of the finest materials and highest standards.
However, If you are not satisfied with the item, I can give you a refund (except for rings, and minus tax fees and shipping costs that included in the original price) after receiving the jewelry *only If you send it up to 14 days from the day you got it.

*Orders of rings made in a specific size are non-refundable because they are made to your specific size. Therefore, it is important to pay attention to choosing the right size when ordering.

Delivery charge for sending back the item is non-refundable.

If you have an item that needs repair (after use) you can mail the item to me for free repair. I will repair it with no extra charge :) and send the item back to you.